Returns Policy
Our return policy is valid for 30 days from the date of purchase. If more than 30 days have passed, we are unable to offer a refund or exchange.
Before requesting a return, we encourage you to consider donating the item to a local shelter of your choice. You will still be eligible for a refund or replacement as long as the request is made within 30 days of purchase.
To qualify for a return, the item must be unused, in its original condition, and in the original packaging.
Non-Returnable Items
Certain types of products cannot be returned, including:
- Perishable goods (e.g., food, flowers, newspapers, magazines)
- Intimate or sanitary products
- Hazardous materials
- Flammable liquids or gases
Additional non-returnable items include:
- Gift cards
- Downloadable software
- Certain health and personal care products
A receipt or proof of purchase is required to complete your return.
Do not send your item back to the manufacturer
Partial Refunds (If Applicable)
Partial refunds may be issued for:
- Books with visible signs of use
- Opened CDs, DVDs, VHS tapes, software, video games, cassette tapes, or vinyl records
- Items not in original condition, damaged, or missing parts for reasons not due to our error
- Items returned more than 30 days after delivery
Refunds (If Applicable)
Once we receive and inspect your return, we will notify you by email regarding the approval or rejection of your refund.
If approved, a credit will be processed to your original method of payment within a set number of days.
Late or Missing Refunds
If you have not received your refund:
- Recheck your bank account
- Contact your credit card company (processing time may vary)
- Contact your bank, as processing delays may occur
If you have completed all steps and still have not received your refund, contact us at support@shopthegrace.com.
Sale Items
Only regular-priced items are eligible for refunds. Sale items are non-refundable.
Exchanges (If Applicable)
We only replace items that are defective or damaged.
To request an exchange for the same product, please email us at support@shopthegrace.com.
Gifts
If the product was marked as a gift and shipped directly to you, you will receive a gift credit for the value of your return. A gift certificate will be mailed once the returned item is received.
If the item was not marked as a gift, or if the gift giver had the order shipped to themselves, the refund will be issued to the gift giver.
Return Shipping
To return your product, mail it to:
Boulevard San Pedro 217 León de los Aldama México 37510 Mexico
You are responsible for all return shipping costs, which are non-refundable. If a refund is issued, the cost of return shipping will be deducted.
Delivery times for exchanged items may vary depending on your location.
For items valued over $75, we recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee the receipt of returned packages.